How Our Rental Process Works
Renting your perfect garment is easy! Simply follow the steps below to get started.
1. Browse & Select Your Garment
- Browse our garments on our website and select the item you would like to rent. Choose the correct size, then select your preferred delivery or collection option.
- Shipping: Your garment will be sent to arrive on or before your selected rental date.
- Pick Up/Drop Off: Collect your garment from your chosen location.
2. Want to Try It On?
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If you would like to try a garment on before committing to your rental, click here for information about our try-on option.
3. Need Your Garment for Longer?
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If you require the garment for a longer rental period, contact us here and we will be happy to discuss your options.
4. Choose Your Rental Dates
- Select your desired receive/pick-up date from the calendar. The calendar will automatically block out your rental period and show you your return date.
5. Damage Waiver
- At checkout, you will have the option to purchase a Damage Waiver. If your garment is accidentally damaged during your rental, the Damage Waiver removes your liability for the damage, subject to our terms and conditions.
- The Damage Waiver fee is non-refundable.
6. Refundable Bond
- A refundable bond will automatically be added to your cart for each item you rent. This cannot be removed from your order.
- Your bond will be refunded after your garment has been returned and inspected, provided it meets the requirements outlined in our Terms & Conditions.
7. Select Your Shipping or Collection Option
- At checkout, select the option that best suits you:
- Shipping & Drop Off: Choose this if you would like your garment shipped to you but plan to drop it back to us.
- Rural Shipping: If your delivery address is rural, please select the Rural Shipping option to help avoid delivery delays or missed deliveries.
- Pick Up: Select your preferred pick-up location.
8. Order Confirmation
- Once your order has been paid for, you will receive a confirmation email containing your shipping or pick-up details.
- If you have selected pick up, you will receive an additional email on your selected date confirming that your rental is ready for collection from our drop off and pick up lock box.
9. Rental Guidelines
- On the date you receive or collect your rental, you will receive an email containing our rental guidelines.
- Please read these carefully and follow them throughout your rental period. Following the guidelines is important to ensure your bond remains eligible for a refund.
10. Loyalty Rewards
- We will allocate a loyalty card to you when you rent with us. Your card will be stamped for each rental and will work towards earning you a free gift.
11. Return Your Rental on Time
- It is your responsibility to return your garment on or before your allocated return date. Late returns may result in a late fee.
- If you have selected Return Shipping, please drop your garment at a post office before 10am on the day after your rental period to allow enough time for it to arrive back with us by your return date.
12. Bond Refund
- Once your garment has been returned, we will inspect it to ensure it meets our return requirements.
- If you are eligible for a bond refund, it will be automatically refunded to the bank card used to make the purchase.
- You will receive a confirmation email once your refund has been processed.
13. Tell Us What You Think
- After your rental, you'll receive a post-rental email asking you to share your feedback.
- As a thank you for taking the time to review your experience, you'll receive a discount code that can be used towards a future rental.
- Thank you for choosing us for your rental! We hope you love your garment and enjoy your experience.