We want every garment to be enjoyed and kept in the best possible condition for the next renter. While your rental is in your care, please follow the guidelines below. Failure to do so may result in deductions from, or loss of, your refundable bond.
- Please treat your garment with care and look after it as if it were your own.
- Do not wash, dry clean or attempt to clean the garment yourself. We will take care of all cleaning after it is returned.
- Please use clutch glue rather than boob tape, where possible, to help avoid damage or residue on the garment.
- Always check the garment’s care label before using an iron or steamer.
- Do not alter, modify, sew, repair or otherwise change the garment in any way.
- You are responsible for returning all rented items in the same condition they were received, including any garment bags or other items supplied with pick-up/drop-off orders.
- Return postage or drop-off is the renter’s responsibility unless a prepaid return bag and overnight courier label have been provided with your order.
- Your rental must be returned on or before your allocated return date. If Luxury Rentals NZ receives the garment after this date, a $50 late fee per item may apply and may be deducted from your bond.
- If you have selected overnight return shipping, please lodge your parcel at the post office before 10am the day after your rental to allow enough time for it to arrive back with us by the return date.
Please also take extra care around makeup, fake tan, perfume, food, drinks, jewellery, sharp objects and anything else that could stain, pull or damage the fabric.
And most importantly — enjoy wearing it. We love seeing your rental looks, so feel free to tag @luxury_rentals_nz_ in your photos. Tagged customers may also be entered into our spot-prize giveaways, and we love sharing your looks on our socials. 💗